Return & Refund Policy
A clear path after purchase.
Our return process is designed to make eligible returns, damaged-item reports and refund requests easier to understand.
Eligible return requests should be made within the applicable return period.
Email service@okfnf.com before sending an item back.
Approved refunds are generally issued to the original payment method.
30-Day Return Period
Eligible return requests may be submitted within 30 calendar days of delivery.
Please contact us before sending an item back so the return can be reviewed and instructions can be provided where applicable.
Return Condition
For a standard return, an item should generally:
- Be within the applicable return window.
- Be in substantially original condition.
- Include original accessories and parts where applicable.
- Include original packaging where reasonably possible.
- Have sufficient proof of purchase or order information.
How to Request a Return
Email service@okfnf.com with your order number.
Tell us the reason for the return or issue.
Wait for the applicable return information before shipping.
Eligible returns are reviewed before a refund is approved.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If the item is damaged, defective or different from what you ordered, contact us promptly.
Include your order number and clear photos or other useful evidence where relevant.
Return Shipping Responsibility
Return shipping responsibility may depend on the reason for return.
For discretionary returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Refund Processing
Once a returned item is received and reviewed, eligible refunds may be approved and issued to the original payment method.
Your financial institution or payment provider may require additional time before the refund appears in your account.
Need Return Support?
Email service@okfnf.com and include your order number and relevant details.